Paw Love will begin accepting returns as of October 2, 2020. All returns must be made within 5 days upon delivery and packaging must be unopened and in tact. This policy has been enacted to not only protect you, our customer, but to protect our associates and future customers from the spread of the virus. If you need assistance with an order or a product, please contact our customer service team for further information. Our customer service team can be reached Monday - Friday from 8AM - 5PM EST at 1-877-483-5853 or at firstname.lastname@example.org
We stand behind each and every product that we offer for sale on our website. We carefully pick each product that becomes a part of our catalog based on pricing, quality, and nutritional value. From time to time, you may need to return products to us for whatever reason; we make this process as easy as possible.
Our return policy is to offer a full refund of the product price if you are unsatisfied for any reason; however, you, the customer, are responsible for returning the product in its original, sealed packaging, and for paying all shipping costs. As we sell consumable items, we are unable to accept returns of opened product. If you plan to make a return, we need to be notified within 1 (one) week of you receiving the products. All returns must be received by Paw Love within two weeks of notification of a return.
If you would like to process a return, please contact Paw Love via email or phone to obtain an RMA# for your return. This RMA# needs to be clearly printed on your return, and you should ship your return back to us using a trackable shipping service to ensure a safe delivery.
Upon receipt of your return, you will receive a refund for the value of the unused returned merchandise. At this time, we are not able to accept returns of any used items for safety reasons.
At no time do we charge any restocking or repackaging fees. We value your business and hope that you don't need to return product to us, but want you to feel comfortable knowing that you can if needed.
Attn: Paw Love/Returns Department
5701 Eastport Boulevard
Richmond, VA 23231